When you use our services, we automatically collect certain information:
- Device Information: IP address, browser type, operating system, and device identifiers
- Usage Data: Pages viewed, search queries, booking history, and interaction patterns
- Location Data: Approximate location based on IP address or precise location if you grant permission
- Cookies: Small data files that help us improve your experience and remember your preferences
We may share your information in the following circumstances:
With Service Providers
We work with trusted partners who help us operate our platform, including:
- Accommodation providers to confirm and manage your bookings
- Payment processors to handle secure transactions
- Cloud hosting services to store and protect your data
- Email service providers to send you communications
For Legal Reasons
We may disclose your information when required by law or to:
- Comply with legal obligations or respond to lawful requests
- Protect our rights, property, or safety
- Prevent fraud or investigate suspicious activity
- Enforce our Terms of Service
Business Transfers
If TransitStay is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Update or correct inaccurate information in your account
- Deletion: Request deletion of your personal data (subject to certain limitations)
- Data Portability: Receive your data in a structured, commonly used format
- Opt-Out: Unsubscribe from marketing communications at any time
- Restrict Processing: Limit how we use your information in certain circumstances
We take the security of your personal information seriously and implement industry-standard measures to protect it:
- Encryption: We use SSL/TLS encryption to protect data in transit
- Secure Storage: Your data is stored on secure servers with restricted access
- Access Controls: Only authorized personnel can access personal information
- Regular Audits: We conduct security assessments to identify and address vulnerabilities
- Payment Security: Credit card information is processed by PCI-compliant payment partners
While we strive to protect your information, no method of transmission over the internet is completely secure. We encourage you to use strong passwords and keep your account credentials confidential.
We retain your personal information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal, tax, or regulatory requirements
- Resolve disputes and enforce our agreements
- Prevent fraud and abuse
When you request deletion of your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:
- Update the "Last Updated" date at the top of this page
- Notify you via email or through a prominent notice on our platform
- Give you the opportunity to review the changes before they take effect
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
When you use our services, we automatically collect certain information:
- Device Information: IP address, browser type, operating system, and device identifiers
- Usage Data: Pages viewed, search queries, booking history, and interaction patterns
- Location Data: Approximate location based on IP address or precise location if you grant permission
- Cookies: Small data files that help us improve your experience and remember your preferences
We may share your information in the following circumstances:
With Service Providers
We work with trusted partners who help us operate our platform, including:
- Accommodation providers to confirm and manage your bookings
- Payment processors to handle secure transactions
- Cloud hosting services to store and protect your data
- Email service providers to send you communications
For Legal Reasons
We may disclose your information when required by law or to:
- Comply with legal obligations or respond to lawful requests
- Protect our rights, property, or safety
- Prevent fraud or investigate suspicious activity
- Enforce our Terms of Service
Business Transfers
If TransitStay is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Update or correct inaccurate information in your account
- Deletion: Request deletion of your personal data (subject to certain limitations)
- Data Portability: Receive your data in a structured, commonly used format
- Opt-Out: Unsubscribe from marketing communications at any time
- Restrict Processing: Limit how we use your information in certain circumstances
We take the security of your personal information seriously and implement industry-standard measures to protect it:
- Encryption: We use SSL/TLS encryption to protect data in transit
- Secure Storage: Your data is stored on secure servers with restricted access
- Access Controls: Only authorized personnel can access personal information
- Regular Audits: We conduct security assessments to identify and address vulnerabilities
- Payment Security: Credit card information is processed by PCI-compliant payment partners
While we strive to protect your information, no method of transmission over the internet is completely secure. We encourage you to use strong passwords and keep your account credentials confidential.
We retain your personal information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal, tax, or regulatory requirements
- Resolve disputes and enforce our agreements
- Prevent fraud and abuse
When you request deletion of your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:
- Update the "Last Updated" date at the top of this page
- Notify you via email or through a prominent notice on our platform
- Give you the opportunity to review the changes before they take effect
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.